Boulevard 501 Privacy Policy
Last updated: October 2026
1. Introduction
Boulevard 501 respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Boulevard 501 collects, uses, stores and protects personal information when you visit our website, contact us, make an enquiry or make a booking.
We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Who We Are
Boulevard 501
Margate, 4275
KwaZulu-Natal
South Africa
Telephone: +27 78 636 1386
Email: estelle@501boulevard.co.za
For privacy-related enquiries, please contact us using the details above.
3. Personal Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Name and surname
- Email address
- Telephone or mobile number
- WhatsApp contact details
- Booking dates
- Number of guests
- Accommodation and booking preferences
- Information contained in an enquiry or message
- Payment or transaction information where necessary to process a booking
- Information required for check-in or accommodation administration
- Information you voluntarily provide to us
We aim to collect only information that is reasonably necessary for the relevant purpose.
The Information Regulator’s guidance emphasises collecting only personal information that is genuinely necessary for a defined purpose and keeping information accurate and secure. Information Regulator eServices
4. How We Collect Information
We may collect personal information when you:
- Submit an enquiry through our website
- Contact us by telephone
- Contact us through WhatsApp
- Contact us by email
- Request availability or rates
- Make a booking
- Communicate with us regarding an existing booking
- Interact with our website
- Use a third-party booking service linked from our website
Where reasonably possible, personal information is collected directly from you.
5. Why We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide availability and rates
- Process and administer accommodation bookings
- Communicate with you about your booking
- Arrange check-in and check-out
- Process applicable payments
- Administer the refundable breakage deposit
- Provide customer support
- Respond to requests or complaints
- Maintain appropriate booking and financial records
- Improve our website and services
- Comply with applicable legal obligations
- Protect the security and integrity of our website and business
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.
6. Direct Marketing
Boulevard 501 will not use your personal information for unsolicited electronic marketing where applicable consent or another lawful basis is required.
Where you have agreed to receive marketing communications, you may request that we stop sending such communications.
You can contact us at:
7. Booking and Third-Party Services
Our website may provide links or booking facilities through third-party service providers.
These may include:
- NightsBridge
- Booking.com
- Google Maps
- Other service providers required to operate the website or provide accommodation-related services
When you interact directly with a third-party service, that organisation may collect and process your information under its own privacy policy and terms.
For example, if you choose to make a booking through Booking.com, the information you provide to Booking.com is subject to Booking.com’s applicable privacy practices.
Boulevard 501 does not control the privacy practices of independent third-party websites.
8. Sharing Personal Information
We may share personal information where reasonably necessary to operate the accommodation business, including with:
- Booking and accommodation service providers
- Payment service providers
- Website and hosting providers
- IT and technical service providers
- Professional advisers where necessary
- Service providers assisting with the operation or maintenance of the property
- Government, regulatory or law-enforcement authorities where required by law
Where third parties process personal information on our behalf, appropriate safeguards should be used to protect that information.
